- City: St. Michael
- Country: Barbados
- Company Name / Business Name: Simpson Motors
- Title of Job: Service Advisor
- Email Address: email@example.com
- Listed: January 5, 2018 6:37 am
- Expires: 27 days, 4 hours
see url The essential duties of the Service Advisor – Automotive Service would be to sell and schedule needed service work in the Service Department and to update customers on the status of work being carried out on their vehicles
PRIMARY DUTIES & RESPONSIBILITIES
Greets customers in a timely, friendly manner and obtains vehicle information
Creates repair order by entering all relevant information on repairs needed.
Checks on progress of repairs throughout the day and updates customers.
Provides a complete and accurate written cost estimate for labour and parts.
Advises customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers’ specifications.
Receives customers and guides them through the invoicing and payment process.
Maintains high customer satisfaction standards.
Answers telephone inquiries regarding appointments and work in process.
Qualifications and Experience Required
At least five (5) CXC level passes, including Mathematics and English at grade 2 or higher
A minimum of three (3) years’ experience in a similar capacity would be an asset.
Computer literacy with a good working knowledge of Microsoft Office
Excellent oral and written communication skills
Ability to work in a fast paced environment and consistently meet deadlines
Detail oriented with a passion for customer service and customer satisfaction
Previous experience in a service industry would be an asset
Candidates must have a positive attitude, a willingness to learn and a methodical work ethic. They must be pleasant, presentable, highly organised and have the ability to interact easily with a variety of persons. A roll-up-your-sleeves attitude, sense of empathy, and passion for your work are essential in this role.
Candidates should forward a current curriculum vitaé to:
Service Advisor – Automotive Service
Simpson Motors Ltd
Warrens, St. Michael
with “Service Advisor – Automotive Service” in the subject field